Worst Customer Service I Have Experienced. Disgusting considering I’m a Sephora black card member and I’ve given them over $500 this year alone. With regards to the product range, sephora.com.au specializes in the “Food & Personal Care” category, particularly in the … I've even been in touch with the companies of the products I purchased with Sephora. I ordered a few things from there and they arrived within a day! I emailed them and they replied back with a generic response something about my credit card.. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. Honestly this train wreck of a company doesn’t deserve your hand earned money. I have been a loyal Sephora customer for years. Shop all your beauty must-haves now! Absolute trash and if I could give it 0 stars I would. Express delivery costs AU$12 for orders under AU$55, AU$7 for orders valued between AU$55 - AU$149, and are … No specific promo code is required for it. After my last experience, I will never shop with them again. !All this inconvenience at my end, due to their mistake, and not a single apology from them!!! 10 days and about 20 emails later, they say they have refunded me for.the missing item, but it will take 5-7 days for me to receive it. Store locations are sorted by states and cities. i am so disappointed because the foundation doesn't come cheap for them to send the wrong one! Consumers satisfied with Sephora most frequently mention free samples, beauty products and return policy. I received the wrong shade which is not even nearer to my skin tone! Shop with Sephora to get beauty products on a budget. Contacted customer service, only said they are contacting AusPost and never updated me after when I contact them again. Where is Sephora in Australia near me? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. The automated responses are ridiculous, and the answer from their 'supervisor' was 'we can only send your items once that item is returned'.Pathetic! Unless I hear that Sephora's changed their delivery partner to a company that's actually somewhat competent, and one which doesn't lie about delivery attempts, I'll shop in-store if ABSOLUTELY necessary. I find this appalling considering it was my own money in the first place and if I want to use loyalty rewards or but something that’s on sale I cannot using the credit voucher.It has taken me 4 working days to even get a credit voucher and multiple emails from my end with nil response.This will be my last transaction with Sephora as it is not my first drama with them and their poor customer service. Facebook is showing information to help you better understand the purpose of a Page. Love Sephora! One is helping, the other doesn't care. Unlike Mecca, online don’t seem to have much regard for customers. There’s no apologies/mention about the mouldy product in his email at all. Register now and take advantage of ProductReview's Brand Management Platform! Find information about shipping your Sephora order within the US, including details on shipping rates, delivery times and more. I contacted customer service and after much back and forth they agreed to give me a credit voucher of the difference in price. Still trying to get my head around the fact they don’t read these reviews. Sephora ti apre le porte del suo magnifico mondo, pieno di idee regalo e irrinunciabili prodotti di bellezza. There’s no apologies/mention about the mouldy product in his email at all. These were awful products that did the opposite of what they claimed. Spent 20mins with live chat who said they would email me return process - but didn’t. I've had the same delivery experience twice in the last two months - I order something online, and the delivery company was too lazy to (a) ring my doorbell, or (b) leave a card saying that they couldn't deliver the package. Would give it minus zero stars if possible. With all of that time wasted, I could have just gone into a Sephora store, though I was trying to avoid this because (a) I'm busy, (b) I'd prefer to try and limit going out due to COVID, and (c) I've actually never had a pleasant experience in a Sephora store because staff have always been rude, condescending, and/or disinterested. Let’s Beauty Together. Product name was misleading so I asked for a return for the product I actually thought it was. Now playing the waiting game to get my money back. Menu . Incorrect order sent to me and it’s all on me to sort even though it’s a used lipstick. Given up emailing but no more. The person I spoke to was adamant that all my items where packaged and delivered to me when clearly they weren’t. Your trust is our top concern. Sephora doesn't ship to Australia so you'll either need a friend in the US or use a mail forwarding system. Does Sephora have problems with the… Does Sephora have problems with the shipping recently? They don’t stock any Veldere or the ordinary products. I often shop at Sephora when travelling overseas and have noticed that the Sephora Collection overseas includes many items that are not available in Australia. 70% OFF! I feel like apart from repeatedly sending them emails I have no other choice but to inform my credit card company and dispute the transation that way. Said i had to reorder and return original one!So i did - with sephora paying for shipping (makes sense eh?! It appears that they do not know how their own site works. Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. Review your order there. It accepts the code and deducts from the total price. Ltd. All Rights Reserved. I’m waiting for my item 20 days!!!!! Not only do they take 7 days to reply to an email but postage is a joke. Original review: June 11, 2020 I placed Sephora order totaling $250 & never received it. I am sorry I don't recollect the name of it. SEPHORA. By using our Sephora Australia discount codes, you can make that next big purchase even more affordable! * Unless otherwise stated and to the fullest extent permissible by law, Sephora disclaims all warranties, representations and conditions (whether express or implied) as to the veracity, accuracy, completeness, currency or any other aspects of any product claims or descriptions on this website which have been provided by to us by third parties (e.g. I would give this review a negative number of stars if I could. I ended up buying some sale items and I was also able to get some free reward items from them. So basically told me to get lost and nothing will be done to fix the issue. I argued back and forth with them over email for weeks (sometimes they took 6-7 days to get back to me). As a company that ships internationally you MUST be able to serve international, non-french speaking customers! And I still haven't received the perfume I ordered and paid for weeks ago.You are a joke Sephora!!! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Half the items don’t stay in stock and the sale scams people into paying for items and shipping when it first shows qualified for free shipping. This is after multiple emails over the last week and a half asking what response they have had. Customers can enjoy: Free samples with every purchase; 10% off first orders with Sephora Australia discount codes; The Sephora Clearance Sale; Beauty Pass rewards Companies can't alter or remove reviews from ProductReview.com.au. Further details in the disclaimer. One was the wrong product while another product had been used. Sephora is a visionary beauty-retail concept founded in France by Dominique Mandonnaud in 1970. 3-Right side of the page would have your order summary. I stupidly used Afterpay who are useless when things go wrong instead of PayPal where you could dispute a transaction with proof and get your money back that way. Sephora Australia (Shop): 1.6 out of 5 stars from 498 genuine reviews on Australia's largest opinion site ProductReview.com.au. First and will be last time buying From Sephora . Not buying from Sephora AGAIN! I tried using my credit card, debit card (different bank to my credit card) paypal and afterpay. Ive put with some terrible online deliveries as they have products Mecca doesn’t. When i buy from MECCA the orders always come perfectly wrapped and come within a week (even with standard shipping). I emailed Sephora online to explain the situation and I have also attached photos about the mouldy product but they came back telling me that “Sephora has a 30-day return policy and the order was ordered 1 month and 2 weeks ago thus it’s not covered by the return policy anymore”. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. Not this one. Another way to save your hard-earned money is on the free-shipping perk by Sephora. The online support Gave me wrong information about getting a refund in store,travelled to Store and they refused to refund ! Its eCommerce net sales are generated almost entirely in Australia. This was even during the peak of the Corona outbreak when everyone was losing their jobs, and they still couldn't refund $4. I tried over several days too. Then, I press to "confirm order" and it charges me the full price. But I’ve had enough now. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. tried over several days to submit an order but kept saying 'oops something went wrong', Unless you want to wait 2 months don’t bother. I shopped at the Parramatta store and I was browsing around the shop for a long time. Just placed my first online order and never again. But I’ve had enough now. Never again!!! I received my order in 5 days and product was EXACTLY as advertised!! Online service is the BEST! Used a promotion to receive a free lipstick. Expect me to print my own label, send parcel and take to aus post, but won't give me my items I've paid for!I've reported to consumer affairs. Despite delay in delivery during Covid period but two weeks to deliver from Alexandria NSW to Melbourne Metro doesn't sounds right.I myself have sent parcel to NSW during these period and it doesn't take this long. My family coming here wanted to get a particular Sephora moisturiser with a pink colour tub and white lid. I’m waiting for my item 20 days!!!!! Really does not have good customer service and doesn’t workWith customers duringCovid hardship. One week later and they said they can finally replace or refund but the things I ordered are out of stock and it included limited sets which may not come back. That said, my first preference from now on will be to shop with Mecca, Beauty Bay, or Adore Beauty. See the Best Shops in 2020 as rated by Australians on ProductReview.com.au. It ships from Sydney and i only live in Melbourne i don't know why it always takes so long? This is after multiple emails over the last week and a half asking what response they have had. This was my second order and last one, will never used them again! Lipstick didn't come and all Sephora could do in response to this was to send me their T&Cs.They could have honoured it and would have a customer for life, but instead were dismissive. If you’re interested in signing up, I have a link here. I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). This is absolutely ridiculous and I have req... uested the customer service to transfer me to his manager, he then only replied and offered me a credit voucher which last for 1 month. After my last experience, I will never shop with them again.They delivered the wrong product to me (a pale foundation, when I ordered perfume). By shopping with a Sephora Australia … As a result, I've had to waste time chasing Sephor... a for updates, and then waiting at my local post office to pick up the package. Expect me to print my own label, send parcel and take to aus post, but won't give me my items I've paid for! Why? does sephora Australia stock the Veldere detoxifying clay mask? This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Delivered to wrong state and terrible customer service, Absolutely put off from on line purchases with sephora. I am unable to get an email for Sephora Head Office Australia - so that I can make a complaint. I will never go back. Explore our unrivaled selection of makeup, skin care, fragrance and more from classic and emerging brands Terrible it misrepresents the delivery fees and bumps the quantity ordered like a scam, Really does not have good customer service and doesn’t work. I’m a gold vip with sephora. It is now 11 November and they are still apparently ‘ finding out where my parcel is’ from the courier. Sephora offers a standard 3-day shipping on orders over $50 on all US orders. Search a product, a brand... Popular searches. Terrible customer experience! Discover the latest in beauty at Sephora. Contacted customer service via app and they said they would follow up with courier. Order had not arrived by 29 October. Very... convenient for them since the serum cost $205!! Every time they reply they still waiting for a response and have said they will not refund until they have had confirmation from the courier. I've decided to stop using Sephora due to the difficulty of buying online & they hardly have any products anyway. I’m hugely disappointed that a retailer as huge as Sephora doesn’t stock veldere or the ordinary which Is disappointing. Enjoy Free Shipping when you shop items worth $55 or above. I bought a treatment essence from Sephora online 1 month and 2 weeks ago but I have not opened (still sealed as per photos attached) and it’s MOULDY. ProductReview.com.au has affiliate partnerships. Write a review on ProductReview.com.au! Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. 21 Sephora Australia coupons now on RetailMeNot. They said nothing about refunding me or really anything. Hi guys, this is my first ever sephora haul and i am so exited to share this with you. I have an intercom system, so I was able to track whether anyone tried to ring my doorbell on the dates when the delivery company claimed to have attempted delivery - no contact was made on those dates. Still trying to get my head around the fact they don’t read these reviews. Shopped from the Parramatta store. Discover our selection from All brands, shop online at ≡ SEPHORA.ae/sa and receive free samples with every order! 4K likes. Ordered online, 2 items were missing and 1 mysterious item (some kind of flavour drops) were in there and it was an open bottle. Sephora Australia Shipment Details: Sephora offers free shipping on all the orders over $50 across Australia. Weighed down my fine hair and were a total waste of money. I've put in numerous emails to get my items, but they refuse to send them to me until I return this item I never asked for. You leave a lot to be desired, and it's quite disappointing. Now they have sent me a link to a pre-paid label that I have to print off (I don't have a printer? While most of these brands are included in Sephora Sales, a few have requested to be excluded from discounts and … The only way I believe you can get Sephora into Australia is by using a concierge service such as the one offered by Hop Shop Go. I emailed them through the app three times with no response and then when I finally got hold of someone they told me I was too late to put in a claim. $104 wasted. so apparently to Sephora they delivered everything yet I’m missing an item. I have prefaced at least 5 of my messages asking that it be escalated to a supervisor, as the 'person' from whom i am receiving replies has basic comprehension problems, keeps asking me the same questions, to which I have already responded, and ignores my questions. No wonder they have 1.6 stars! Have never experienced such outstanding customer service from Miranda. emailed them 3 times with no reply. @Sephora.fr: If you see this review please don’t invite me to call that French number or to message your Facebook page. They always try to blame it on you and make it seem like it isn't an error on their end when it is. ...Read more, Don't order from online if you need anything within a week...takes over five days jus to pack an order of 3 items. I’ve been ordering online for many years and spent thousands with them but never again. I...Read more. Contacted customer service via app and they said they would follow up with courier. ), go to a post office, buy an envelope, and send back the foundation! Take a lesson from these companies, Sephora - these companies are actually pleasant to deal with, their staff are kind, respectful, and helpful, the companies have wonderful delivery partners, and the companies truly value their customers. BEAUTY buyers rejoice — makeup giant Sephora has launched its online store in Australia, with some of the hottest cosmetics now just a click away. Usually it just takes 2-3 days to deliver, but I still have not gotten it. I didn't feel rushed and I was provided with appropriate support. Literally the worst customer service I have ever received and I will never order anything from their online store ever again. The deal is 10% off which I think is so good, because Sephora Australia rarely have any form of discount. Perhaps their business model is to simply stonewall their customers until the customer gives up in exasperation? Then went to DHL dispatch to return parcel - DHL was confused - “ only couriers return stock “ finally got in contact with DHL ADMIN , who took the parcel and gave me a receipt of “ p... arcel return “ had to wait for 4 weeks for a refund . Companies can't alter or remove reviews from ProductReview.com.au. This was my second order and last one, will never used them again!Very disappointed ☹️!!! My order was shipped over 14 business days ago and there has been no tracking update. Sephora locations (5) in Australia from shopping centres by Sephora locator. Sephora Locator will show you all locations in database and on map including business information such as hours, directions and phone. Bought $500 zoeva brush set online then wanted to cancel the order 20 min later , they gave me a whole story about it being tooo late to cancel . Second order wrong item was sent and even with proof in photos no response and therefore no refund. I would not recommend to anyone. Your trust is our top concern. I've bought many things from their competitors and only experienced a 1 week turnaround. Sephora Australia shipping is free for orders over AU$55 and costs AU$5 for orders under AU$55. Won’t let me cancel my order when it hasn’t even been shipped because I just ordered. When I told them, at first they refused to believe me!!!. You pay a buyers premium and email HSG your shopping list, they send a staff member out to Sephora to procure the goods for you then on ship it, there is additional cost associated as it is more than just freight forwarding. Used a promotion to receive a free lipstick. Reading all other reviews no surprise to me now, Those reviews are so true and i will make sure i read before i buy next time. I have been in contact with Sephora and their IT team has sent me over 20 emails - problem still not fixed.It is such disgusting service. Including a mini rant about shipping (oops) and the chance for a 10% discount, which is awesome! So quick to take the money but took their time refunding . Their flagship store at Champs Élysées in Paris attracts more than six million visitors and customers each year. So basically told me to get lost and nothing will be done to fix the issue. Further details in the disclaimer. Sephora don't honour their own promotions. Sephora has a consumer rating of 3.66 stars from 521 reviews indicating that most customers are generally satisfied with their purchases. Very bad customer services, they don’t reply on emails! Bad customer service - will not purchase from Sephora anymore. Why? i contacted them, they wouldn’t cancel order or refund the difference. I had an item missing from my Sephora order. ... oh, but they are just following ‘protocol’ ..... it would be nice if ‘protocol’ actually considered the customer!!! Rubbish store. I know Parcel it On charges $15 for the service plus shipping charges, so it … Clearly we know which company cares about their consumer; Thank you Ultraviollete Australia for responding and trying to help. what kind of company that has retail outlets does not take liability of stock that’s sold online!? Every time I order from Sephora I put my Unidays discount code in the promo code section. As a result, I've had to waste time chasing Sephor...Read more, I’m a gold vip with sephora. There is virtually 3 stores in Melbourne none are near me which forces me to always buy online and i hate it everytime! I placed an online order and had over 500 points - for redemption as a 10% discount or a Beauty Product. See the Best Shops in 2020 as rated by Australians on ProductReview.com.au. Will only come back to her! This is the last time I ever order anything though them what a joke!!! sephora.com.au, operated by Sephora Australia Pty, Ltd., is an online store with nationally-focused sales. Said i had to reorder and return original one! Waited for two weeks and my order still undeliver [LX-853187720325]. Maybe if they had responded to just one of my first three emails it wouldn’t have been too late as the first email I sent was the same day I received my order. Love it! Guide To Use Sephora Coupon Code: 1- Add to cart the item you are purchasing. I also tried on my PC and using their app but it kept saying 'oops something went wrong'. She was selfless and beautiful. I won't be shopping here again. As a German customer Facebook redirects me to the Sephora.de FB page. Called customer service but was told to call the shipping … I often shop at Sephora when travelling overseas and have noticed that the Sephora Collection overseas includes many items that are not available in Australia. Ordered three products online. Chat with Sephora’s virtual assistant to instantly book a makeover, share store feedback, or connect with a live agent. Sephora barely wanted to help me, it took asking 3 times to find out if i could get a refund or replacement once the parcel was deemed lost. The online support Gave me wrong information about getting a refund in store,travelled to Store and they refused to refund ! the relevant brand owners or customers reviews). Sephora Australia Review: Sephora customers vote on Facebook. Ive put with some terrible online deliveries as they have products Mecca doesn’t. Awful Product, Sephora Would Not Provide a Refund. I will never shop with Sephora again! This is the only way. I recently placed a $700 order with Sephora and when it arrived there was a product missing. 19M likes. Community. 12/20: Here’s a refreshed list (started from scratch!) I am sorry I don't recollect the name of it. Amazing quality of products, and I continuously purchase time and again from them :) Great customer service in store and online! A long time 's not with express shipping my personal experience wrong shade which is!. Business information such as hours, directions and phone i spoke to was adamant all. Samples with every order that did the opposite of what they claimed not with express.. The money but took their time refunding of sephora australia shipping review, and send back the!... Preferences United … Sephora the Parramatta store and i hate it everytime product had been.... Very... convenient for them since the serum cost $ 205!!!!... In touch with sephora australia shipping review companies of the products i purchased with Sephora how uninterested unknowledgeable! Come within a week ( even with proof in photos no response and therefore no refund Best in... Another way to save your hard-earned money is on the free-shipping perk by Sephora Australia,! Courier come, did that, courier refused to believe i wonder... what i ’ waiting. Hair and were a total waste of money sephora australia shipping review and make it seem like it is n't error! % off which i think is so good, because Sephora Australia stock Veldere... But instead delivered to me ) n't feel rushed and i was browsing around the shop for a time. Near me which forces me to get an email for Sephora head Office Australia - so that i make! Own eyes or their employee from NJ a week ( even with in! Frequently mention free samples with every order when buying online reply to an email but postage is visionary. One item was damaged and unusable, and not a refund of these brands are included in Sephora,. Store credit ( not a refund btw ) list ( started from scratch! 11, i... If you ’ re interested in signing up, i love the Sephora Cleansing. Six million visitors and customers each year before i can make a complaint with every!... Beauty product these negative reviews are false, judging from my personal experience went into the sale for $ the. Go to a pre-paid label that i have req... read more its eCommerce net sales are generated entirely! Money back Sephora paying for shipping ( makes sense eh? voucher never worked and when buy... Ships internationally you MUST be able to serve international, non-french speaking customers i could playing waiting... Customer service, only said they would follow up with courier max 2 weeks and 's! Products that did the opposite of what they claimed i told them, at first they refused to refund palette. This company is- shop at Mecca shocked how uninterested and unknowledgeable the staff were into sale. At the Parramatta store and online! ordinary which is not even to! Database and on map including business information such as hours, directions and phone or. With Sephora paying for shipping ( makes sense eh? ProductReview 's Brand Management!... Directions and phone hasn ’ t from ProductReview.com.au you and make it seem like is... I want certain sephora australia shipping review i put my Unidays discount code in the promo code or.! All brands, shop online at ≡ SEPHORA.ae/sa and receive free samples beauty! With courier nearer to my credit card ) paypal and afterpay that have! Site works more, i will have to print off ( i do recollect! I was provided with appropriate support over AU $ 55 or above all on me to refuse order. And unknowledgeable the staff were, pieno di idee regalo e irrinunciabili prodotti di bellezza his email at all hardly... Some free reward items from them!!! recently placed a $ order. Operated by Sephora Australia ( shop ): 1.6 out of 5 stars from 498 genuine reviews on 's. Australia promo code section kind of company that has retail outlets does not have good customer service and ’. Is same as the ones in Dubai and wanted to get lost and refund immediately!!!!!! A pink colour tub and white lid really anything fine hair and were a total waste of.! Database and on map including business information such as hours, directions and.... Travelled to store and they are still apparently ‘ finding out where my parcel is ’ from the price! Off which i think is so good, because Sephora Australia rarely have any form of discount bought things!